$20 FLAT RATE CANADA WIDE SHIPPING

Returns + Exchanges

At Castles & Cottages, we want you to love everything you bring home. If something isn't quite right, we're happy to help with a return or exchange.

Return Policy:

  • Returns are accepted within 14 days of purchase for store credit only.
  • Items must be unused, in original condition, and accompanied by a receipt. 

Exclusions:

  • Sale items and personal care products (like lotions or soaps) are final sale
  • Any purchase of special orders, gift cards, promotional items are final sale.

Online Orders:

  • If you ordered online and need to return an item, please email us at [email protected] with your order number and reason for return.
  • Return shipping is the responsibility of the customer unless item was damaged or incorrect. 

In-store Exchanges:

  • Exchanges can be made in person at our boutique in downtown Kamloops, BC.

Questions?

Were here to help! Reach out to us at (250)374-6704 and we'll guide you through the process.

 

Please accept cookies to help us improve this website Is this OK? Yes No More on cookies »