At Castles & Cottages, we want you to love everything you bring home. If something isn't quite right, we're happy to help with a return or exchange.
Return Policy:
- Returns are accepted within 14 days of purchase for store credit only.
- Items must be unused, in original condition, and accompanied by a receipt.
Exclusions:
- Sale items and personal care products (like lotions or soaps) are final sale
- Any purchase of special orders, gift cards, promotional items are final sale.
Online Orders:
- If you ordered online and need to return an item, please email us at [email protected] with your order number and reason for return.
- Return shipping is the responsibility of the customer unless item was damaged or incorrect.
In-store Exchanges:
- Exchanges can be made in person at our boutique in downtown Kamloops, BC.
Questions?
Were here to help! Reach out to us at (250)374-6704 and we'll guide you through the process.